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TITLE: Visitor Services Representative

DEPARTMENT: Visitor Services

SUPERVISOR: Manager of Visitor Services

EMPLOYMENT STATUS: Part-time/Non-exempt

HIRING RANGE: $20.00 per hour. Up to 20 hours/week or 999 hours a year

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by promoting engaging visitor experience while enforcing Museum procedures and ensuring the visitor’s first and last impressions of their experience at the Museum is a positive one. Visitor Services Representatives provide excellent customer service and have a good working knowledge of the Crocker exhibitions, programs, and facilities. They assist with visitor greetings and orientation and think creatively when faced with day-to-day scenarios. Visitor Service Representatives are cross trained in customer service and sales, clerical tasks, museum exhibitions, and programs.

DUTIES AND RESPONSIBILITIES:

Specific duties include, but are not limited to, the following:

• Always maintain a professional and courteous manner.

• Act as an information resource for visitors and members and have a complete understanding of Museum activities.

• Use ticketing system to process the sales of admission tickets and program registration.

• Sell memberships based on an understanding of and ability to communicate the benefits of different membership levels.

• Greet Museum visitors and answer general questions about Sacramento and the region.

• Receive visitor complaints and help provide solutions for issues that may arise.

• Understand and administer Museum policies regarding photography, items allowed in the galleries, coat check, etc.

• Replenish materials for interactive gallery space, Tot Land, and collateral racks.

• Follow procedures for opening/closing ticketing stations.

• Maintain a clean, organized, professional workspace.

• Communicate issues affecting customer experience to Manager of Visitor Services.

• Use point of sale system to complete Museum Store transactions as needed.

• Other duties as assigned.

SKILLS AND EXPERIENCE

• Must enjoy working with the public and possess excellent interpersonal communication skills.

• Ability to remain professional and flexible in stressful circumstances and problem solve on the spot.

• Experience working in museums or other art related organizations is recommended.

• Must be available evenings and weekends.

• Punctuality and dependability.

FISCAL RESPONSIBILITIES:

• Utilize Crocker resources wisely.

• Ensure accurate drawer balances and cash counts at the end of every shift.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

EQUAL OPPORTUNITY EMPLOYER

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.

TITLE: Preparator

DEPARTMENT: Curatorial

SUPERVISOR: Manager of Exhibition Design and Lead Preparator

EMPLOYMENT STATUS: On Call Part-time/Non-exempt, up to 20 hours or 999 hours in a calendar year.

HIRING RANGE: $22.00 to $22.55 per hour, depending on experience

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by engaging audiences by creating dynamic and educational exhibition installations. Working as part of a team of art preparators/installers, this position is primarily responsible for facilitating the installation of exhibitions in the Museum per the Museum exhibition program.

RESPONSIBILITIES AND DUTIES:

Specific duties include, but are not limited to the following:

• Collaborate in a team environment to produce superior quality exhibitions

• Installing and deinstalling exhibitions and installations according to the plans of the Exhibition Designer, Registrar, or designated Curatorial staff

• Preparing and packing/unpacking objects for travel and assisting with incoming and outgoing shipments

• Ability to safely use hand and power tools and other necessary equipment.

• Paint galleries and exhibition furniture

• Prepare signs and labels

• Fabricate hanging and mounting systems for works of art

• Ability to perform physical work associated with preparation of exhibits.

• Perform maintenance duties to keep exhibits and displays clean and clearly labeled.

• Prepare artwork and historical artifacts for shipping; receive and unpack shipments of art objects and other exhibition related materials

• Completing finish work for exhibitions or installations including lighting, leveling, cleaning, labeling, and signage.

• Ability to multi-task and assume a variety of projects simultaneously.

• Perform related duties as required.

SPECIALIZED KNOWLEDGE, SKILLS AND QUALIFICATIONS:

• Ability to solve problems and find attractive and safe solutions to hanging and/or showcasing unusual works of art.

• Ability to work cooperatively and effectively with staff members, volunteers, and subcontractors.

• Ability to work under pressure and adhere to aggressive changeover schedule.

• Valid California driver’s license.

Preferred Skills and Knowledge

• Rigging techniques for large and small objects.

• Transport art in 26’ moving trucks; knowledge of proper strapping techniques required.

• Three years of professional art installation experience working in an art museum, gallery, related institution, or art studio.

• Familiarity with lighting art.

• Ability to work with new/digital media, such as A/V setup and projection, digital editing.

• Strong design skills and knowledge of a range of aesthetic styles to assure historical. appropriateness and compatibility between the exhibition design and the art presented.

• Matting and framing skills.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

FISCAL RESPONSIBILITIES:

Utilize Crocker resources wisely.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand and walk for long periods of time; use hands and arms to reach, handle, and feel. The employee must occasionally lift and/or move up to 50 lbs.

EQUAL OPPORTUNITY EMPLOYER:

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.

DEPARTMENT: Education

SUPERVISOR: Director of Education

EMPLOYMENT STATUS: Part-time/Non-exempt: 20 hours a week/999 hours a year

HIRING RANGE: $28.25 to $31.25, depending on experience

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps to fulfill this by providing a variety of tasks involved in the management and development of collections; provides services to researchers; processes and catalogues print and archival materials; identifies materials needing repair and conservation, ensuring that best preservation practices are observed; organizes collections; and performs any other functions necessary to the operation and maintenance of a special collections’ library.

DUTIES AND RESPONSIBILITIES:

• Specific duties include, but are not limited to, the following:

• Oversee day-to-day operation of the library in accordance with assigned part-time schedule.

• Based on professional experience and expertise, make recommendations to Museum management regarding policies and procedures to ensure that the library operates smoothly and supports the Museum’s educational mission.

• Based on the needs of the Museum, procure necessary books and publications, and maintain subscriptions to periodicals and online journals as needed.

• Maintain an accurate and up-to-date record of all materials entering and leaving library collections.

• Maintain uncatalogued collections in all represented media, library archives, and vertical files; prioritize progress towards increased description of and electronic access to catalogued and uncatalogued materials using integrated library system.

• Ensure that storage environments are monitored. Provide reference assistance to staff, scholars, docents, the public, and other institutions by responding to in-person, telephone, and electronic inquiries; answer reference questions as appropriate, and assist visitors with relevant resources, e.g., archives, auction and exhibition catalogues, monographs, catalogues, dealer records, vertical files.

• Furnish information to management on library activities, projects, facilities, rules, and services.

• Supervise volunteers in various library and archival tasks.

• Maintain cooperative relations with others, including library patrons, docents, Museum staff, and volunteers.

SKILLS AND EXPERIENCE:

• Bachelor’s degree and 3-5 years of experience working in a library environment.

• ALA accredited master’s degree in library and information science is preferred.

• Must possess advanced familiarity with electronic resources, cataloguing standards and best practices, integrated library system software, and major bibliographic utilities.

• Knowledge of Copyright Law and Intellectual Property: Understanding copyright laws and fair use, particularly in relation to digital media and educational resources.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Provide exceptional customer service.

FISCAL RESPONSIBILITIES:

Utilize Crocker resources wisely.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

EQUAL OPPORTUNITY EMPLOYER:

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or other protected categories identified by federal, state or local laws. Any such discrimination is prohibited.