Join Our Team

Thank you for your interest in a career with the Crocker Art Museum. We encourage you to apply for any role you feel qualified for and interested in. When applying, please attach your cover letter and resume to your email. We typically receive a high volume of applications and strive to reply to all applicants within two weeks.

Additional questions can be directed to camajobs@crockerart.org.

DEPARTMENT: Museum Store
SUPERVISOR: Museum Sales & Retail Operations Manager
EMPLOYMENT STATUS: Full-time/Exempt
Hiring Range: $70,304.00 - $72,250.00

PRIMARY OBJECTIVE:
The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them. This position helps to achieve this by overseeing the operation of the Museum Store in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission.

DUTIES AND RESPONSIBILITIES:
Specific duties include, but are not limited to, the following:

• Create an annual business plan that includes merchandising direction, inventory control procedures, customer service standards and practices, staffing levels, fiscal year budget, and innovative strategies to maximize earned income.

• Oversee the day-to-day management of the Museum Store.

• Develop and maintain policies and procedures related to Museum Store retail operations and ensure adherence with the Museum Store staff.

• Maintain product-related responsibility including but not limited toproduct development for exhibition-related merchandise, replenishment of top sellers, and selecting relevant new merchandise that reflects
  industry trends.

• Diversify the Store’s merchandise mix to include appropriate products at a variety of price points that reflect the Museum’s programs, experiences, and collections.

• Oversee all aspects of the Museum Store’s inventory control and point of sales system.

• Collaborate on the development of custom products that reflect the Museum’s brand identity, further the visitor experience, and contribute to elevating the Museum’s visibility.

• Manage special retail events (i.e. trunk shows) throughout the year to increase the revenue earned and raise the Museum’s visibility in the community.

• Work collaboratively with other Museum staff and volunteers to maximize revenue generation through on-site sales and other retail opportunities.

Managerial Responsibilities

• Lead, motivate, and train Museum Store staff and volunteers, when applicable.

• Oversee staff timesheets and payroll approvals to maintain timely and accurate payroll deadlines.

• Create and maintain a balanced staffing plan for the coverage and customer service needs of the Museum Store, with the ability to balance with the budget and ongoing schedule changes within the institution.

• Contribute to creating a positive work environment to motivate staff.

• Set qualitative and quantitative performance goals for staff to meet strategic retail goals.

• Manage relationships with vendors and artists.

• Collaborate with internal departments and leadership for institution-wide efforts, events, and daily operations.

Fiscal and Financial Responsibilities

• Maintain full fiscal accountability for Museum Store inventory and purchasing activities, ensuring alignment with approved budgets, financial policies, and the Museum’s overall financial objectives.

• Plan and manage inventory purchasing based on sales performance, inventory turnover, open-to-buy analysis, and year-end inventory balances, including evaluating prior-year inventory levels before committing to new purchases to avoid overstocking.

• Oversee and execute all inventory ordering processes, ensuring appropriate approval, documentation, and adherence to financial controls.

• Ensure accurate receipt of all purchased inventory into the point-of-sale and inventory management system, maintaining real-time, reliable inventory counts and valuation.

• Prepare and provide monthly reports to the Finance Department to support accurate financial reporting, reconciliation, and monthly close processes.

• Generate and maintain detailed inventory reports as required, including full inventory listings reflecting quantities, costs, and valuation at any point in time.

• Manage and oversee the process by which Museum departments remove items from Store inventory, ensuring proper authorization, documentation, and accurate charging of costs to the appropriate
  departments within the inventory management system.

• Collaborate with Finance to prepare annual Unrelated Business Income Tax (UBIT) inventory-related reports on a fiscal-year basis to support tax filings and regulatory compliance.

• Plan, coordinate, and execute the annual year-end physical inventory count, including staff training, reconciliation of physical counts to system records, investigation and resolution of discrepancies, and
  documentation in compliance with audit and internal control requirements.

• Work closely with the Finance Department to support audits, financial reviews, and internal controls related to inventory, purchasing, and retail operations.

• Perform other duties as assigned.

SKILLS AND EXPERIENCE:

• Bachelor's degree or equivalent experience.

• Minimum of three years managing a museum store or comparable retail outlet.

• Experience managing all aspects of a Retail space or store, including buying, customer service, and business planning.

• Experience in managing staff including hiring, training, performance management, and coaching.

• Excellent interpersonal and customer service skills with a demonstrated ability to work with diverse audiences and internal customers.

• Ability to manage day-to-day activities while focusing on long-term goals and planning.

• Extensive knowledge of retail procedures and operations.

• Knowledge of business practice within a non-profit setting including financial planning and analysis.

• Ability to maintain retail records associated with inventory through the POS software (SalesVu), including invoices, purchase orders, receiving orders, and all physical functions of inventory as needed to prepare
  reports and monitor budget.

• Excellent writing, analytical, and verbal skills with the ability to communicate a range of information in a clear and concise manner including technical information, policies and procedures, and responses
  to visitor and client inquiries.

• Knowledge of computer operation and ability to learn and use POS software.

• Must be willing to work weekends, holidays, and evenings as needed.

• Must have access to reliable transportation; position may include some work-related transport.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.

• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.

• Represent the Crocker at a variety of programs and functions.

PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to stand, walk and/or sit for long periods of time. They must have physical dexterity and the ability to carefully handle
objects, as well as ability to lift and move items of various weights and sizes. Positions have occasion to lift and/or move objects up to 35 lbs.