Open Positions

​ Visitor Services Representative

Visitor Services Representative
Hiring
Range
: $17.25/hour
Job Type
: Part-time/Non-Exempt/Non-Benefited
Primary Objective:

The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them. We value the diversity of individuals and the perspectives, insights, and values they bring to the workplace.  The Visitor Services Representative is responsible for providing a high level of customer service while making sales transactions and as an attendant in the galleries. This position is an essential part of the visitor experience.

The focus of the position is to: engage with visitors; follow and enforce Museum policy; complete sales transactions; have good working knowledge of the Crocker exhibitions, programs, and facilities; perform Museum Store tasks as needed (including restocking, cleaning, and assisting visitors); and serve as an attendant for the galleries in the Museum—while representing the Museum in a positive, friendly, and knowledgeable manner.

Duties and Responsibilities:

  • Demonstrate knowledge to assist visitors in the Museum Store and in the galleries.
  • Demonstrate Museum knowledge regarding current events and exhibits.
  • Follow and enforce Museum policy, including policies on face coverings and gallery rules (no-touch areas, food and drink, etc.)
  • Conduct and process sales transactions with speed, efficiency, and accuracy on point-of-sale system.
  • Participate in maintaining an orderly and attractive store and stockroom.
  • Open/close Museum Store and count drawer.
  • Balance cash drawer at the end of the day.
  • Demonstrate an understanding of the Museum operations, policies, and procedures.
  • Communicate issues affecting customer experience to Visitor Services or Museum Store Manager(s) on duty.
  • Take tickets at assigned station at gallery entrances as needed and assist visitors in galleries.
  • All other duties as assigned.

Skills and Experience:

  • Must have retail and customer service experience.
  • Proficient knowledge of computerized registers and point of sale systems.
  • Ability to multitask under pressure between customer, register, and stockroom.
  • Have an interest in art, community, and customer service.
  • Excellent interpersonal and customer service skills with a demonstrated ability to work with diverse
  • audiences and internal customers.
  • Be flexible with scheduling.
  • Intellectual curiosity and problem-solving ability.
  • Demonstrated ability to work effectively in teams and across departments
  • Proven ability to handle confidential information with discretion and diplomatic skills.
  • Ability to communicate clearly and effectively with members, visitors, volunteers, vendors, etc.
  • Proficient with Microsoft Office suite.

Institutional Responsibilities:

  • Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.
  • Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.
  • Remember you are a representative of the Crocker.

Fiscal Responsibilities:

  • Develop and monitor Museum Store budget adjusting as necessary to ensure positive impact on the Museum’s overall operating budget.
  • Demonstrate accuracy and thoroughness when dealing with financial tasks.
  • Take care to use Crocker resources responsibly.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 35 lbs. 

Equal Opportunity Employer

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. Any such discrimination is prohibited.

Apply
Museum Store Manager

Museum Store Manager

Hiring Range: $58,240 - $60,000/year

Job Type: Full-time/Benefited/Exempt

Primary Objective:

The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them. We value the diversity of individuals and the perspectives, insights, and values they bring to the workplace. The Museum Store Manager is responsible for working onsite every day to oversee all the daily operations of the Museum Store and to manage the store with attention to maximizing profitability while furthering the Museum’s mission. The Museum Store Manager’s responsibilities include budgeting, managing store staff and scheduling, merchandising the museum store and website regularly, developing expertise in CounterPoint Point, the Crocker’s database and POS, organizing inventory, and making sales. The Museum Store Manager will work closely with the director of visitor and building services to select work for consignment, make inventory purchases, and increase sales, as well as managing ongoing relationships with vendors and artists/designers. The manager will ensure that merchandise is accurately represented in the Crocker’s web store, facilitate shipping, and help the marketing team choose items for promotional e-blasts. As an important ambassador for the Crocker, they will supervise store staff to ensure a positive visitor experience and encourage new Crocker memberships.

Duties and Responsibilities:

  • Create an annual business plan that includes a merchandising direction, inventory control standards and practices, customer service standards and practices, staffing levels, budget and other strategies to maximize earned income while maintaining high quality customer service and furthering the Museum’s mission.
  • Develop and ensure adherence to policies and procedures related to Museum Store retail operations.
  • Develop an annual staffing plan and ensure that staffing is within budget and adequate to meet customer needs.
  • Diversify the Store’s merchandise mix to include appropriate products at a variety of price points that reflect the Museum’s programs, experiences, and collections.
  • Oversee all aspects of the Museum Store’s inventory control, point of sales system, and webstore.
  • Set qualitative and quantitative performance goals for staff to meet overall strategic retail goals.
  • Collaborate on the development of custom products that reflect the Museum’s brand identity, further the visitor experience, and contribute to elevating the Museum’s visibility.
  • Manage special retail events throughout the year to increase earned revenue and raise the Museum’s visibility in the community.
  • Work in collaboration with the Creative Arts League of Sacramento to produce the Holiday Art & Craft Festival. Oversee all aspects of the Museum’s participation in the event.
  • Supervise Museum Store staff including Store Associates and volunteers.
  • Manage relationships with vendors and artists.
  • All other duties as assigned.

Skills and Experience:

  • Minimum three (3) years overseeing a museum store or comparable retail outlet which includes managing all aspects of a retail space or store, buying, customer service, and business planning.
  • Experience in managing staff including hiring, training, performance management, and coaching.
  • Excellent interpersonal and customer service skills with a demonstrated ability to work with diverse audiences and internal customers.
  • Ability to manage day-to-day activities while focusing on long-term goals and planning.
  • Extensive knowledge of retail procedures and operations.
  • Knowledge of business practice within a non-profit setting including financial planning and analysis.
  • Ability to maintain retail records associated with inventory, personnel and sales data to include time sheets, leave forms, receipt forms, and purchase orders as needed to prepare reports and monitor budget.
  • Excellent writing, analytical and verbal skills with the ability to communicate in a clear and concise manner a range of information including technical information; policies and procedures; responses to visitor and client inquiries required.
  • Knowledge of computer operation and ability to learn and use POS software.
  • Must be willing to work weekends, holidays, and evenings.
  • Must have access to reliable transportation; position may include some work-related transport.
  • Intellectual curiosity and problem-solving ability.
  • Demonstrated ability to work effectively in teams and across departments
  • Proven ability to handle confidential information with discretion and diplomatic skills.
  • Ability to communicate clearly and effectively with members, visitors, volunteers, vendors, etc.
  • Proficient with Microsoft Office suite.

Institutional Responsibilities:

  • Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.
  • Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.
  • Remember you are a representative of the Crocker.

Fiscal Responsibilities:

  • Develop and monitor Museum Store budget adjusting as necessary to ensure positive impact on the Museum’s overall operating budget.
  • Demonstrate accuracy and thoroughness when dealing with financial tasks.
  • Take care to use Crocker resources responsibly.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 35 lbs.

Equal Opportunity Employer

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. Any such discrimination is prohibited.

Apply
AV and Tech Support Associate

AV and Tech Support Associate

Salary Range: $19.00-22.00/hour

Job Type: Part-time/non-benefited

The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them.We value the diversity of individuals and the perspectives, insights, and values they bring to the workplace.The AV and Tech Support Associate ensures that Crocker employees have access to the technology necessary to perform their jobs as well as support events and programs with AV needs. They work closely with both the City of Sacramento’s IT department to monitor the Crocker’s networks as well as outside vendors.

Primary Objective:

The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them.We value the diversity individuals and the perspectives, insights, and values they bring to the workplace.This position helps fulfil this by ensuring that Crocker employees have access to the technology necessary to perform their jobs as well as support the Events department with AV needs. They work closely with both the City of Sacramento’s IT department to monitor the Crocker’s networks as well as outside vendors. Provide IT support.

Duties and Responsibilities:

  • Coordinate the setup of computer workstations for new employees as well as support employee transfers and separations.
  • Monitor and maintain copiers and other equipment work with vendor to troubleshoot issues as they arise.
  • Analyze and/or resolve hardware, software, and applications problems for network and stand-alone computer systems and platforms utilized by the museum.This includes working with system/platform vendors.
  • Research and acquire knowledge of computer hardware and software needs of users as well as evaluate and assist in acquisition of approved equipment and software.
  • Monitor and support the Crocker’s WIFI connection and access points
  • Work with the City of Sacramento’s IT department to troubleshoot network issues
  • Support Museum events and programs in relation to audio, lighting, and video requirements.This includes conducting sound, visual, and performance quality checks on AV equipment.
  • Operate sound and visual equipment during events as needed.
  • Ensure all equipment meets health and safety regulations.
  • All other duties as assigned.

Skills and Experience:

  • Strong knowledge of principles and current trends in information technology including systems software and hardware technologies for mainframe, server, personal computer, client server environment and information technology security methods.
  • Understanding of hardware platforms and multiple desktop software including electronic mail systems, spreadsheets, word processors, database, presentation graphics, client/server applications, emulators, communications protocols and intranet/internet
  • Strong understanding of local-area-network configurations, specifications, and requirements.
  • Knowledge of local-area-network troubleshooting techniques.
  • Awareness and understanding of tracking software tools, security and quality assurance policies and procedures, document workflow processes, and remote access software and techniques of connectivity
  • Ability to support backup and recovery methods, wiring capacities and limitations, intranet and internet technologies
  • Previous experience working as an AV technician.
  • In-depth knowledge of sound, video, and lighting equipment including how to use industry specific software and editing equipment.
  • Intellectual curiosity and problem-solving ability.
  • Demonstrated ability to work effectively in teams and across departments
  • Proven ability to handle confidential information with discretion and diplomatic skills.
  • Ability to communicate clearly and effectively with members, visitors, volunteers, vendors, etc.
  • Proficient with Microsoft Office suite.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to move, assemble, maintain, and fix equipment as well as stand, walk and/or sit for long periods of time.They must have physical dexterity and the ability to carefully handle objects as well as ability to lift and move items of various weights and sizes. Positions have occasion to lift and/or move objects of 15-20 lbs.

Equal Opportunity Employer

Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. Any such discrimination is prohibited.

Apply

ArtInteractive LIVE! Art and Technology

Venture behind the scenes of the Museum and Sacramento’s art scene with ArtInteractive LIVE! This immersive, digital program is part variety show, part family game night, part revealing art discussion forum.

Members register today

Monster Mash

Costumed kiddos and their grownups are invited to a participatory performance full of amazement and artistic inspiration! Following the performance, explore the galleries with a Halloween-inspired scavenger hunt, take a festive family portrait, and discover a magical surprise or two.

Register today

The Museum Store is Now Online!

Shop select exhibitions, show your Crocker pride with themed swag, or stock up on art supplies! All proceeds support the Crocker's educational programs.

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